Refund policy

Last updated 24 September 2026

14-day money-back

If you are not happy, ask for a refund within 14 days of any payment (the first payment after your trial, a renewal, or an upgrade) and you get that payment back in full. No reasons needed.

Trials

New accounts start with a 14-day trial. If you cancel before it ends, you are never charged.

How to ask

Email support@surveydeliver.io with the email address on your account, or use the link in your Paddle receipt. Refunds are processed by Paddle, our Merchant of Record, back to the card or account you paid with; how soon it shows depends on your bank.

After 14 days

Payments older than 14 days are not refunded, but you can cancel any time: your plan stays active until the end of the period already paid and does not renew.

Paddle.com is the Merchant of Record for all our orders and handles returns and refunds.